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For the moment, accessing the featured games at Jackpot City slots casino is limited to registered and verified players only. Meaning, even for a first Jackpot City Casino review or test, a minimum deposit is mandatory.
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A Jackpot City Loyalty bonus and seasonal prizes are rewarded to players who have performed various activities in their accounts.
Other regular promotions complete the benefits that Jackpot City Casino has to offer. In terms of payment methods, Jackpot City Casino also offers its users a wide selection deposit methods.
In general, you can make deposits and withdrawals by Visa , Maestro , MasterCard Paysafecard and the obvious Bank wire transfer. I had been paid out within a few days.
N Have been in touch with chat and keep getting the run around. Have even sent proof of my winnings on my phone, gone from its got to be okayed by South Africa to operations telling me to give them till the 19th.
It has been a month now. Other casino groups have paid out within 24 to 48 hours. Ive been having problems with getting my winning. I wont and and live chat kept saying that i spent it or reversed it and i had explained over and over that was impossible because those funds where in the withdrawal and you can not reverse those funds and i had sent in the required documents as well and still get the run around about it.
So i lost out on my winning which is sad because i enjoyed playing. There is no communication at all from the casino or their verification department, they do not send out emails letting you know that the documents you sent were not good enough.
I have been getting the run around for over a month now and they keep on insisting that i had played the and In the end I lost out on the winning and have asked for my account to be closed as I wont be playing on their site any longer, its frustrating that you cannot get your wining.
Very disappointed with this casino. The e delayed me over 3 weeks for win. It is frustrating when the withdrawal takes longer time than deposit but if I would have known that beforehand, I would have submitted my documents earlier.
Anyways after uploading my documents I got my money back in less than 48 hours. There is no effective communication between customer and Support.
There is no effective communication between Support and the casino itself. They give you the run around. Every support agent says something else, contradicting each other all the time.
I have reached out to their live chat over 50 times. I provided everything, but they claim I need more documentation or I need to clarify my ID more.
Each agent confidently tells you that your issue will be solved within 48 hours, but no one ever gets back to you.
There is no way for them to even get back to you. No one ever emails you back to help with your issue. This online casino loves to drag its feet when it comes to actually paying out winnings.
I waited a full week and had numerous chats with their online support. My suggestion is get your account verified asap as they will drag out paying you for as long as possible.
I have spent over k and they were very happy when i was losing and depositing money i won dollars 3 weeks ago and they have been holding my winnings.
They have asked me for proof of income i sent them my t4 slips and alson all my credit card amounts witch they allready have on file because all deposits came from my cards and bank accounts and im still waiting for information.
I tried speaking to them about it and explaining I made thousands in bets, but they refuse to admit their system is broken on the back end.
Just wanted to share my experience with online blackjack offered in various forms on the jackpot city site.
I have played BJ for 30 yrs and do understand the game well and play by the book expertly. I understand even with that you are not going to beat the dealer often — you lose more than you win and I have found that to be true at the regular casinos.
I walked away with more losses than wins in my 30 yrs for sure lol but had some good runs too. I thought I would try this online BJ with jackpot city as this covid has of course made Vegas a non starter etc.
I had a string of bad luck in my first five deposits of about with the dealer seeming to be extraordinarily luck but this random card generator can do that.
I continued playing and nothing changed so I started to get suspicious and even started tracking every hand.
I did this for about 10 sessions of approximately say hands each session. Each time the dealer s card luck was beyond belief with this random card generator.
I counted only the hands the dealer should have lost — for example my 19 against a dealer 5 or an ace 4 against a dealer six.
I did not include the hands the dealer should have beat me and did — for instance dealers 10 against my 19 and dealer pulls a to be expected.
In the hands I had the advantage the dealer pulled winning cards almost consistently to beat me — to a ratio of approx for each of my sessions.
In other words nine times the dealer would beat me when the cards were in my favor as to one for me beating the dealer when it was the dealers card advantage.
In my last session I also witnessed as the dealer pulled 5 blackjacks in a row — can this happen at the tables in a live casino?
Not saying that Jackpot city is rigged as I m sure there are regulators and people monitoring for that. But if online blackjack can be this consistently in the dealers favor it is seriously flawed.
Blackjack was doing tricks on me too. I had a high number and dealer suspiciously would get 21 5 times in a row. I checked the slots and all maximum bets were lowered a lot.
They do have their fair amount of trickery and unfairness. Especially when playing games are involved. And have my picks in which I like do to their pretty guaranteed easy win ratio.
Anyway at jackpot city they seem to like your activity and make change to the the accessibility of their when they want especially when your balance in certain range.
They take money from your bank account and say they never received it. You then have no way to reach them as the agent is giving you a false email address so your deposit will be lost.
I spent a few thousand dollars to win that money, they take your money instantly, but getting any back is painful. This gives me hope.
Got an email confirmation the following day. They have all identification and then some. It took me forever to do this. Not the original amount you accepted.
I think I got ripped off. Since I won my which I got deposited to me with no problems, I have spent another and never even got a feature and no match deposit bonus either.
I never got a reciept either. Thumbs up for the games and tournaments. Its the only reason in still there playing. Would like to hear suggestions on better sites.
If allowed that is. The team at JackpotCity have been amazing and yes I had to follow up a few times to find out what was happening but they were always willing to help on the chat.
My experience taught me to be patient and be positive. Still waiting on my win. Contact their chat 4 times.
Finally ask to speak to someone and they told me they only chat. Seriously disappointed! I provided my explanation the agent said ok that happens type thing and I will be paid out soon and they will contact me after reviewing my explanation.
No response back so I get into their chat session and agent says my explanation is no good so ok I will provide another confirmation which was my savings account now, they said yeah that would be great we will contact you once the review is done…no response and my big win was sent back to my casino account, put it back into withdrawal, contacted another agent via chat again after a few days of not getting paid as I should, then they mentioned my cell Bill did not match my account after I sent in new documents for proof.
So I sent the new documents again they said they will follow up and nothing for a few days past the review process so I contacted them via chat room again.
This time they said my new documents do not match my file, so this is going on past 4 weeks of back and forth and no follow up or confirmation as they say they will….
I received my money just fine then a couple of says later no bonus wheel or matching bonus deposit. I contacted chat line and they said the management had cut me off any bonus or wheel spins.
I asked why and they said I had to contact the management. I sent 3 emails and not heard a thing. I have no idea why they cut me off. After 7 days still waiting.
Chat tells me they need a copy of my utility bill. That I can expect an email at some point telling me how to send it.
I was upset and reversed my withdrawal back to my account and spent it all. It looks like fishy here. I am not going to share all my cards info and easy to scam.
I got the message that my session times out and i had to sign out and sign back in and I cannot get in touch with a chat agent to trouble shoot my issue.
Very disheartening as i just want to try out the Casino. The message is that there are longer than usual wait times. I have been waiting for over half an hour so far!!!!
One negative point is when you play with bonus and real money…as soon you cover the bonus and play with real money the account goes down rapidly…its so easy to see..
Beside that its fun game to play and good staff. I have cashed out many substantial wins with no problem. They also notify you as soon as they release.
Not once did they ask me for my banking info or anything like that. Very pleased!! I will add though if you deposit and claim the reward then then you have to play through a certain amount of money before withdrawing.
If you can make it past the wager requirements then the casino is a fun place to be and you can actually win because I know I did. However, they let you jump through hoops before you can withdraw the money.
They let you deposit no problem but then if you win the y put you under the microscope. They are no different to other casino really but you gotta read the rules and behave accordingly.
Then you are safe. Something I learned after many year of online gambling. But if you can, go play at real casino. I decided to stop as I played for about 10 or more hours.
After I inquired bout cashing it out, I was told to upload my documents such as a void cheque and ID.
Since it was Saturday chat told me that it would be Monday or Tuesday before I got an email confirming that my documents have been reviewed.
Slots tightened up. Did not take long to lose the entire amount. Any good reviews around regarding withdrawals from Jackpot City?
Im reading your comment courtney and i just withraw 13,nzd too just now. Policy states withdrawals to be complete 4 days.
I have been playing jackpotcity, ruby fortune etc but more than the fun and winnings that we all hope for are Disappointment, false advertisement, very poor bonuses specially the shitty wheel that never ever give bonus, poor customer support and many others…… Try other casinos like thos offer rewards like captain cooks, Yukon casinos and more they are the best and far better!
I highly recommend to everyone to stay away from this site. Exact same thing just happened to me! I sent them the transaction confirmation and they then asked me for a PDF of my bank statement!
Not happy. I deposited Went to info jackpotcity. Email bounced back. Did I say not happy? How convenient that it happens to me.
They are looking into it. Does this mean someone is taking my money without me making deposits? It happened 2 times now.
I have been using jackpot for sometime now. My first few payouts were fine but all of a sudden payouts are taking longer and longer to get your withdrawls.
I have requested several times about a withdrawl, I had from 16 days ago. I have asked to speak to a manager and yet they say they dont talk to the members???
You can only speak online and ir via email to the CS team??? I am extremely frustrated at this point and feel I am getting the run around and scammed.
If this continues it will leave me no choice but to call the authorities. Has anyone else experienced this?? I had a I let that one go and tbought well maybe there was an issue or cliche so ok.
But now Im sure they are scamming people. Please let me know if you are experiencing the same thing. I like playing their games but dont and wont be scammed.
I have been playing there for a few years im also a gold member everytime they take money out i get charged a fee i complained to girl on chat she gave me attitude ive spent thousands and thousands of dollars there i told her i want all those service charges reversed she said no..
I told her i will contact lawyer so now i cant get into my account im so mad and yes when i do get payouts i always have to call and ask whats taking so long?
My friend opened account just to see if they will do the same thing to him as they did to me and yes they did.
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The list includes free spins no deposit , deposit bonuses and other deals for this popular slot. Book of Ra is a classic franchise, as it debuted all the way back in As a result, it is exceedingly difficult to find Book of Ra free spins no deposit or welcome bonus offers.
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For someone used to smooth graphics and clean sounds of video poker games, it was jarring. Also, there was no background music on the slot play, which was weird.
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